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146 Zebra ZXP Series 8 Card Printer User’s Manual P1045430-002
7: Troubleshooting
OCP Error Messages
7011
ROLLERS OVER TEMP Heated Rollers (used to transfer the
image from the transfer film to the Card)
are too hot for proper operation.
Turn off power, and contact Zebra
Technical Support.
7012
ROLLERS UNDER TEMP Heated Rollers (used to transfer the
image from transfer film to Card) are not
hot enough for proper operation.
Turn off power, and contact Zebra
Technical Support.
7013
MOTOR VOLTAGE ERROR Incorrect voltage detected at one or
several motors in the unit.
Power cycle the printer, and retry.
7014
SCRIPT PROCESSING
ERROR
Internal logic error. Power cycle the printer, and retry.
7015
MAG MOTION ERROR Printhead did not move to proper position
during initialization.
Power cycle the printer, and retry.
7016
TRANSFER ERROR
7017
REJECT ERROR A problem during the reject process. Contact Zebra Technical Support.
7018
SMARTCARD ERROR • Encoding error.
• Faulty card.
a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded in
the correct orientation.
c. Ensure that the data conforms to ISO
Specifications.
d. Retry writing and reading.
7019
SCRIPT CONTENT ERROR Internal logic error. Power cycle the printer, and retry.
7020
SCRIPT SEND ERROR Internal logic error. Power cycle the printer, and retry.
7034
REJECT BIN FULL
REMOVE CARDS
The Reject Bin is full. Remove the cards from the bin, and
reset the reject bin card count to 0 via
the OCP (Main Menu > Advanced
Settings > Clear Reject Bin).
7036 - 7039
PRINT CARD JAM Card is jammed in Printer Module. Clear the card path.
9001
MAG READ ERROR • Encoding error.
• Defective magnetic stripe.
a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation.
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting).
d. Ensure that the data conforms to
ISO Specifications.
e. Retry reading.
9002
MAG WRITE ERROR • Encoding error.
• Defective magnetic stripe.
a. Ensure that you are using the correct
card type.
b. Check that the cards are loaded with
the magnetic stripe in the correct
orientation.
c. Ensure that the cards are set-up
correctly in the printer driver
(coercivity setting).
d. Ensure that the data conforms to
ISO Specifications.
e. Retry writing.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION