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148 Zebra ZXP Series 8 Card Printer User’s Manual P1045430-002
7: Troubleshooting
OCP Error Messages
17007
TOP LAMINATE
REGISTRATION ERROR
• Improperly prepared registered
laminate.
• Media misfeed.
• Patch length improperly set.
• Unexpected end of laminate roll
detected.
Remove and recut laminate in the center
of the index notch, re-install, and retry.
17008
LAMINATOR CARD FEED
FAIL
Printer has not fed the card far enough
into laminator mechanism for infeed
rollers to grab it.
Open the Laminator and printer doors to
check for jammed/stuck cards.
17009
LAMINATOR EARLY CARD
JAM
Card did not make it to the staging rollers. Remove the card and/or laminate that is
stuck in the laminator staging/cutting
area.
17010
LAMINATOR MIDDLE CARD
JAM
Card and laminate have jammed inside
heater assembly, often due to mis-
positioned laminate patch sticking to
heated rollers.
Remove the oven, and inspect for stuck
cards.
17011
LAMINATOR LATE CARD
JAM
Card did not unblock the exit sensor in the
specified time.
a. Check for card jam in the exit area.
b. Assure that the sliding exit door is not
partially blocking the exit path.
17012
LAMINATOR POLL TIMEOUT The laminator expects the printer to
periodically send commands to it within a
specified time period. If it fails to do so, it
assumes that something is wrong with the
communication link or that the printer is
down. This error may occur if the printer-
to-laminator communications is having
intermittent problems.
Power cycle the printer, and retry.
17013
LAMINATOR TOP HEATER
FAIL
Top heater did not turn on after being
instructed to do so. When the heater is
enabled, the controller will wait a certain
specified amount of time for it to attain the
set target temperature. If the heater fails
to reach the target in the specified time,
the TopHeaterFail fault will be set.
Replace the top halogen bulb.
17014
LAMINATOR BOTTOM
HEATER FAIL
Bottom heater did not turn on after being
instructed to do so. When the heater is
enabled, the controller will wait a certain
specified amount of time for it to attain the
set target temperature. If the heater fails
to reach the target in the specified time,
the BotHeaterFail fault will be set.
Replace the bottom halogen bulb.
17015
LAMINATOR TOP
TEMPERATURE HIGH
If the top roller temperature ever exceeds
a fixed temperature threshold, the over
temp error occurs.
Power cycle the printer, and retry.
17016
LAMINATOR BOTTOM
TEMPERATURE HIGH
If the bottom roller temperature ever
exceeds a fixed temperature threshold,
the over temp error occurs.
Power cycle the printer, and retry.
17017
LAMINATOR TOP CUTTER
STALL
Top cutter blade is obstructed, or top
cutter mechanism is damaged.
Contact Zebra Technical Support.
17118
LAMINATOR BOTTOM
CUTTER STALL
Bottom cutter blade is obstructed, or
bottom cutter mechanism is damaged.
Contact Zebra Technical Support.
17019
LAMINATOR TOP CUTTER
FAIL
Top cutter has failed. Contact Zebra Technical Support.
17020
LAMINATOR BOTTOM
CUTTER FAIL
Bottom cutter has failed. Contact Zebra Technical Support.
17021
LAMINATOR TOP TEMP
SENSOR FAIL
The top temperature (thermopile) sensor
has failed.
Contact Zebra Technical Support.
17022
LAMINATOR BOTTOM TEMP
SENSOR FAIL
The bottom temperature (thermopile)
sensor has failed.
Contact Zebra Technical Support.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION