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88 Z4Mplus/Z6Mplus User Guide 13163L Rev. 3 5/20/2004
Troubleshooting
LCD Error Conditions and Warnings
LCD Error Conditions and Warnings
The LCD displays error condition messages and warnings if the printer detects a problem. The
messages, along with their causes and solutions, are listed in Table 12.
Table 12 • Error Conditions and Warnings
Error Potential Problem Recommended Solution
RIBBON OUT
In thermal transfer mode, the
ribbon is not loaded or loaded
incorrectly.
Load the ribbon correctly. See Load the
Ribbon on page 40.
In thermal transfer mode, the
ribbon sensor is not sensing
correctly loaded ribbon.
Perform the media and ribbon sensor
calibration (see Media and Ribbon Sensor
Calibration (Manual Calibration)
on page 63).
RIBBON IN
In direct thermal mode, when
ribbon is not used:
Remove the ribbon and set the printer to
direct thermal mode. See Selecting Print
Method on page 59.
Ensure that the printer driver or software
settings are correctly set.
PAPER OUT
The media is not loaded or
loaded incorrectly.
Reload the media. See Load Roll Media
on page 25.
The media sensor is not
positioned properly.
Check the position of the reflective sensor.
See Position the Label Sensor on page 84.
The printer is set for
non-continuous media, but
continuous media is loaded.
Either load the correct media or set the
printer for the correct media type via the
front panel.
Ensure that the printer driver or software
settings are correctly set.
Calibrate the printer (see
Media and Ribbon
Sensor Calibration (Manual Calibration)
on page 63).
The incorrect media sensor is
being used.
Via the front panel, locate the SENSOR
SELECT menu item (see Selecting Sensor
on page 59) and manually select the correct
sensing method.