Filter
Top Products
IES-1000 User’s Guide
15-2 Troubleshooting
15.3 SHDSL or ADSL LED(s) Turn On and Off
An SHDSL or ADSL LED turns on and off intermittently.
Table 15-3 Troubleshooting a Non-Constant DSL LED
STEPS CORRECTIVE ACTION
1 Connect the DSL modem or router directly to the DSL port of the network module using a different
telephone wire.
If the DSL LED stays on, check for a problem with the building’s phone wire.
2
Use the linerate command to check the user’s regular telephone wire (refer to Chapter 5 ).
If the DSL LED still turns on and off repeatedly, contact the distributor.
15.4 Data Rate
The SYNC-rate is not the same as the configured rate.
Table 15-4 Troubleshooting the SYNC-rate
STEPS CORRECTIVE ACTION
1 Connect the DSL modem or router directly to the DSL port of the network module using a different
telephone wire.
If the rates match, the regular phone wire quality may be limiting the speed to a certain rate (see
section 5.1.1).
2
Use the linerate command to check the user’s regular telephone wire (refer to Chapter 5 ).
If they do not match when a good wire is used, contact the distributor.
15.5 Configured Settings
The network module’s configured settings do not take effect at restart.
Table 15-5 Troubleshooting the Network Module’s Configured Settings
CORRECTIVE ACTION
After you finish configuring the settings, remember to use the config save command to save
your settings to the network module.
If this does not work, contact the distributor.
15.6 Password
I forgot the password to my network module.
Table 15-6 Troubleshooting the Password
STEPS CORRECTIVE ACTION
1 Send a screen shot of your network module’s MAC address to your local distributor.