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IES-1000 User’s Guide
Troubleshooting 15-3
STEPS CORRECTIVE ACTION
2 Refer to section 14.2 to update your firmware. All settings will return to default values, so any
configurations you have made will be lost.
15.7 Remote Server
The user’s computer behind the DSL modem or router can not access a remote server.
Table 15-7 Troubleshooting a Remote Server
STEPS CORRECTIVE ACTION
1 Refer to section 15.2 to make sure that the user is able to transmit to the IES-1000.
2 Make sure the gateway’s IP address is the same as the one configured in the user’s computer.
3 Check the VLAN configuration of the Ethernet port on the network module (refer to Chapter 8 ).
4 Check the Ethernet cable and connections between the IES-1000 and the gateway.
5 Try to access another remote server.
If data can be transmitted to a different remote server, the remote server that could not be
accessed may have a problem.
15.8 SNMP
The SNMP manager server can not get information from the network module.
Table 15-8 Troubleshooting the SNMP Server
STEPS CORRECTIVE ACTION
1 Ping the SNMP server from the network module.
If you cannot, change the cable or IP configuration (see Chapter 11 ).
2 Check to see that the community (or trusted host) in the IES-1000 matches the SNMP server’s
community.
If these steps fail to correct the problem, contact the distributor.
15.9 Telnet
I cannot telnet into the network module.
Table 15-9 Troubleshooting Telnet
STEPS CORRECTIVE ACTION
1 Make sure that a telnet session is not already operating. The network module will only accept one
Telnet session at a time.
2 Ping the network module from your computer.
If you are able to ping the network module but are still unable to telnet, contact the distributor.
If you cannot ping the network module, check the IP addresses in the network module and your