6
6-4 Administering the GA-1040
Troubleshooting
Startup diagnostics are described in the Installation and Service Guide, which is the
documentation for service technicians. Contact your authorized service/support center
if you see any startup error messages on the GA-1040 Touch Panel Display, or if the
GA-1040 does not reach Idle status.
Troubleshooting during Setup
The following section explains some error and alert messages that you may see during
GA-1040 Setup that might not be self-explanatory.
In Network Setup, when you are configuring your IPX (Novell) connection, the
GA-1040 queries the network for Novell file servers and print servers, and attaches to
them temporarily. If a guest login is enabled, it will be used. If not, you are prompted
to log in from the GA-1040 Touch Panel Display.
If the selected NetWare file server does not have a guest account, or if the guest account
has expired or has been disabled by the NetWare supervisor, you are prompted to
notify the IPX (Novell) administrator. In that case, you (or the supervisor) have two
options:
• Enable a guest account on the NetWare server for the purpose of setup.
• Log in to a different account. At the
ENTER LOGIN NAME screen, change the default
name (guest) to supervisor or enter another valid login name. When you are
prompted for a password, enter the correct password for the account you named.
For any Novell error, make sure:
• Your IPX (Novell) network is connected to the GA-1040.
• The NetWare server you are trying to access is running.
• The Novell network has been configured with at least one print server and queue for
the GA-1040.
• You have the appropriate permissions.
• Each NetWare server is using one of the frame types you have set on the GA-1040 in
Network/IPX/SPX Setup.
