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Configuring Auto-Attendant
4-114 41-001190-02 Rev. 01, Rel. 1.2
AastraLink Pro 160 Administrator Guide
When callers reach the Auto-Attendant, they are prompted to do one of the
following actions:
• Select a language to enable while using Auto-Attendant features (if more than
one language is available; default is English)
• Enter the extension of the person they are calling. The Auto-Attendant then
transfers the call.
• Dial by name. Depending on the configuration set on the AastraLink Pro, the
caller can dial by first name or by last name. If there are multiple listings, the
caller is prompted to select from the list. The Auto-Attendant then transfers
the call.
• Dial 0 (operator). The Auto-Attendant transfers the call to the operator.
Note: If dial-by-name is disabled, the option is still mentioned in the default main
menu announcement. An administrator can record a custom main menu in
which they do not mention the feature if they choose to disable it and do
not want it announced.
The Auto-Attendant menu displays the following tabs:
• Settings - Allows you to configure the Auto-Attendant opened and closed
hours, main menu, custom key messages, and language greetings. These
parameters also allow you to record custom settings or upload settings if
required.
• Custom IVR - Allows you to record a custom main menu for the IVR, upload
a main menu, dial by first or last name, and specify the single digit keys to use
for navigating the IVR system.
• Schedule - Allows you to specify the day of the week and the time that the
Auto-Attendant is available.
• Holidays - Allows you to specify the holidays (by date and time), that the
Auto-Attendant is available.