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Support Information
41-001190-02 Rev. 01, Rel. 1.2 5-21
Maintaining the AastraLink Pro 160
Support Information
Send Email to Aastra Support with Debug Reports
A feature of the AastraLink Pro 160 Web UI software allows you to send debug
information about your AastraLink Pro to Technical Support at Aastra Telecom.
You have the option of selecting whether you want to automatically send the
information or send it manually when required.
Note: Whether you send debug information automatically or manually, both
methods require correctly configured SMTP mail before sending the
outbound reports to Aastra.
You send debug reports from the Maintenance->Support Menu.
This feature allows the administrator to send critical error debug logs and
configuration logs to Aastra Support to aid in troubleshooting tasks. Enabling the
“Critical Errors” field results in automatic crash reporting to Aastra support but
with no personally identifiable information other than the serial number and IP
address of the reporting system.
Aastra recommends that all users enable the "Critical Errors" reporting as soon
as they have configured SMTP email transport, so that Aastra can be made aware
of any crash trends and provide pro-active support.