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Kindle User’s Guide 104
Appendix A Troubleshooting
I can’t open any of my books and receive an error message instead.
Try restarting your Kindle by doing the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”
If restarting your Kindle does not resolve the issue, then try doing a factory reset of your
Kindle. Prior to doing so, back up any personal documents, periodical issues older than the
past seven issues that you’d like to keep, MP3, and Audible files. To do a factory reset:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Reset to Factory Defaults.”
6. After your Kindle restarts, go to Archived Items in Home and re-download the items you’d like
to read. Transfer back the personal documents and other files you had previously backed up.
I can’t create or share annotations or receive new content.
This issue can typically be resolved by deleting some content to create more free space on
your Kindle. Deleting audiobooks will typically free up the most disk space. Make sure you
have backup copies of any personal documents, periodical issues older than the past seven
issues that you’d like to keep, MP3, and Audible files before deleting them from your Kindle.
To check the amount of free space on your Kindle, do the following:
1. Press the Home button.
2. Press the Menu button. The amount of free space is displayed in the upper left corner of the
screen. If you have less than 500 KB of free space, delete some content from your Kindle.
To delete content from your Kindle, follow these steps:
1. Press the Home button.
2. Use the 5-way controller to select an item you want to delete.
3. Press the left arrow on the 5-way to delete and press the 5-way to confirm.
None of my problems are listed above. What should I do?
Many issues can be resolved by restarting your Kindle. Try the following:
1. Press the Home button.
2. Press the Menu button.
3. Select “Settings.”
4. Press the Menu button.
5. Select “Restart.”