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Kindle User’s Guide 72
Chapter 5 The Kindle Store
5.4 Making Purchases
This section explains various aspects of purchasing items from the Kindle Store.
Trying a Sample Book
Most Kindle books allow you to download a sample before you decide to buy the item. The
end of the sample book has a link to revisit the product detail page for the item or a “Buy
Now” link to purchase the item directly. In addition, while reading a sample, the Menu shows
“Buy this Book Now” so you can purchase the book at any time during your reading.
Buying Your Selections
All of your Kindle Store purchases use Amazon 1-Click, which allows you to purchase reading
materials with a single selection. To make your purchase, select “Buy” from any product
detail page for the item you want. Your item will be auto-delivered wirelessly to your Kindle and
also added to the Manage Your Kindle page on Amazon. You will see an “items downloaded”
message at the top of the screen when your item has arrived on your Kindle.
Tip: While one or more items are downloading from the Kindle Store to your
Kindle, you can monitor the download progress. From Home, press Menu and
select “View Downloading Items” to display a list of the items that are in the
process of downloading and their download progress. (If this option is dimmed,
then downloading is complete and your items are available in Home.)
Once downloading is complete, items automatically appear in Home. If the download is not
successful, or if it is interrupted, Kindle will attempt to download again without any action
required from you.
Tip: Once your item has been downloaded, the original is retained in the Manage
Your Kindle page at Amazon.
Returning an Item
All of your Kindle Store purchases present an order cancellation feature at the time of
purchase in case you change your mind or made a mistake. Just select “Purchase by
Accident? Cancel this Order” on the order confirmation page. You’ll see the order cancellation
page, along with a “Return to Store” link. If the item had already downloaded to your Kindle,
it will be removed the next time your device connects to Whispernet.
If you prefer, you can also contact Kindle Support using Amazon’s Click-to-Call service on the
web at:
http://www.amazon.com/kindlesupport (U.S. and other countries)
http://www.amazon.co.uk/kindlesupport (UK customers)
For U.S. and other countries, Kindle Support can be reached via e-mail or phone directly and
toll free from many countries by clicking the Contact Us option on our Kindle Support pages
at: www.amazon.com/kindlesupport.
UK customers can contact Kindle Support at kindle-support@amazon.co.uk or by phone at:
0800-496-2449 (toll free) or outside the UK: +44-203-356-6212 (charges will apply).
See also “Contacting Kindle Support” in Chapter 9.