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Chapter 11 Troubleshooting 125
MP Drivers only
zWindows 2000 Service Pack 1 (SP1) is not installed on the computer.
Install Windows 2000 Service Pack 1 (SP1) or later. For how to acquire Service Pack, contact
Microsoft Corporation.
Uninstallation of the MP Drivers takes too long (Windows XP).
zOther applications, such as a virus checker, are running.
Close any open applications (including virus checkers) before uninstalling the software.
Uninstallation was completed, but the [Canon] folder remains in the
[Start] menu.
zYou uninstalled the MP Drivers before uninstalling the MP Toolbox.
In the [Start] menu, open [Taskbar and Start Menu Properties] and remove [Canon] from here.
The message <Version conflict> appears on your computer
(Windows 98).
zThe computer has Photoshop installed.
If the message <Version conflict> or <Windows 98 file language or...> appears during installation,
click [Yes] or [No]. Whichever you click, installation thereafter will continue trouble-free. Also,
the installed MP Drivers can be used without problem.
Cannot use the software after upgrading to Windows XP.
zThe software was installed in Windows 98/Me/2000 and you upgraded to
Windows XP without uninstalling the software.
Uninstall the software and then reinstall it. (See page 85.)