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Chapter 11 Troubleshooting 141
If you cannot solve the problem
If you have a problem with your machine that you cannot solve with the information provided in
this chapter, contact your local authorised Canon dealer or the Canon help line.
WARNING
• Attempting to disassemble or repair the machine yourself may void the limited warranty.
If you contact your local authorised Canon dealer or the Canon help line, make sure you have the
following information ready:
z Product name: MP370/360
z Serial number (located on the label on the back of the machine)
z Details of the problem
z Steps taken to try to resolve the problem and the results
CAUTION
• If the machine makes strange noises, or emits smoke or strange smells, turn the power OFF and
unplug the power cord immediately, and then contact your local authorised Canon dealer or the
Canon help line. Do not attempt to disassemble or repair the machine.