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Chapter 11 Troubleshooting 133
Cannot scan correctly with Multi-Scan
zThe position or orientation of the documents is incorrect.
Place the documents so that the position and orientation of the documents meet the following
requirements.
• There should be a gap of at least 3/8 in. (1 cm) between the edge of the platen glass and
documents.
• There should be a gap of at least 3/8 in. (1 cm) between the edges of the documents.
• There should be no more than 10 documents.
• The documents should be straight (any tilting should be kept within 10 degrees).
zThe document is not set flat on the platen glass.
Press on the document cover with your hand when scanning.
zYou are using an application that cannot scan multiple images
successively.
Check the application’s manual or contact the application software manufacturer.
zYou are scanning thick (max. 3/4 in./20 mm) or curled documents.
Press on the document cover with your hand when scanning.
zThe document is smaller than 3/8 in. (1 cm) x 3/8 in. (1 cm).
You cannot use Multi-Scan for documents smaller than 3/8 in. (1 cm) x
3/8 in. (1 cm). Scan each
document separately.
zYou are scanning a document whose long side is four or more times longer
than the short side.
You cannot use Multi-Scan if the long side of the document is four or more times longer than the
short side. Scan each document separately.