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Troubleshooting
74
Troubleshooting Printer Hardware
Problem Possible Cause Try This
Printer Does Not
Start or Printer
Stops During
Print Jobs
Printer cable is too
long
Avoid using USB cables longer than 16.4 feet.
There may be
problems in your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job if there is any. Use BJ Status Monitor in Windows or
Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility
Printer Setup Utility in Macintosh for the deletion. If you are using the OS other
than Mac OS X v.10.3, use the Print Center
Print CenterPrint Center
Print Center for deletion.
1. Open the Printer Properties
Printer PropertiesPrinter Properties
Printer Properties dialog box.
See "Opening the Printer Properties Dialog Box from Your Application Program
Opening the Printer Properties Dialog Box from Your Application ProgramOpening the Printer Properties Dialog Box from Your Application Program
Opening the Printer Properties Dialog Box from Your Application Program"
on page 29.
2. Click Maintenance
MaintenanceMaintenance
Maintenance tab and then Start Status Monitor
Start Status MonitorStart Status Monitor
Start Status Monitor.
3. Click Display Print Queue
Display Print QueueDisplay Print Queue
Display Print Queue.
4. Select Cancel All Documents
Cancel All Documents Cancel All Documents
Cancel All Documents in the Printer
PrinterPrinter
Printer menu.
When the confirmation messages is displayed, click Yes
YesYes
Yes.
The print job is deleted.
1. Select Applications
ApplicationsApplications
Applications from the Go
GoGo
Go menu.
2. Double-click the Printer Setup Utility
Printer Setup UtilityPrinter Setup Utility
Printer Setup Utility icon in the Utilities
UtilitiesUtilities
Utilities folder.
If you are using an OS other than Mac OS X v.10.3, double-click the Print Center
Print CenterPrint Center
Print Center
icon.
3. Double-click iP90
iP90iP90
iP90 displayed under Name
NameName
Name in the Printer List
Printer ListPrinter List
Printer List.
4. Click to select an undesired document and click .
The print job is deleted.
The infrared
communication
distance or the
Infrared Port angle
is incorrect
Place the printer at a distance of 31.5 inch/80 cm from the computer. Ensure that
the Infrared Ports are at a proper angle and there are no obstacles between them.
Retry printing.
The allowable distance and angle for infrared communication depend on the
functions of the computer in addition to environmental conditions.
See "Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication
Printing Data through Infrared Communication" on page 15.
Cannot Print to
End of Job
Incorrect page size
selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
-Check the Paper Size
Paper SizePaper Size
Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
-Check the Page Setup
Page SetupPage Setup
Page Setup tab in the Printer Properties
Printer PropertiesPrinter Properties
Printer Properties dialog box (for Windows) or
the Page Setup
Page SetupPage Setup
Page Setup dialog box (for Macintosh) to ensure that it matches the size of
the paper loaded.
During infrared
communication,
infrared rays were
interrupted or
another infrared
communication unit
is operating nearby
If infrared communication between the infrared ports of the printer and computer
or PDA is interrupted by any obstacle for ten seconds or longer during printing, the
paper on which data is being printed is ejected and the printer is reset. Remove the
obstacle and retry printing.
If another infrared communication unit is operating nearby, printing can stop due
to interference. When printing a document through infrared communication, do not
operate other infrared communication units like a television remote control.
See "Printing Data through Infrared Communication
Printing Data through Infrared CommunicationPrinting Data through Infrared Communication
Printing Data through Infrared Communication" on page 15.
Note In Windows Me or Windows 98
In Windows Me or Windows 98In Windows Me or Windows 98
In Windows Me or Windows 98
Click to select an undesired document and select Purge Print
Purge Print Purge Print
Purge Print
Documents
Documents Documents
Documents in the Printer
PrinterPrinter
Printer menu.
iP90_QSG_US.book Page 74 Thursday, December 7, 2006 11:03 AM