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Getting Help from Canon
Getting Help from CanonGetting Help from Canon
Getting Help from Canon
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the back of the printer):
Model Number (located on the top of the printer):
Setup Software and User’s Guide CD version number (USCD X.X)
located on your CD-ROM:
Purchase Date:
Canon U.S.A. Customer Technical Support Sequence*
1.Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troublesh
ooting
environment, the place to start is our helpful tech support web site. In addition, th
e latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2.Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical enginee
rs,
specially trained to communicate quick, easy, and logical solutions to your inquir
ies within
24 hours.
3.Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, M
onday-
Saturday (excluding holidays), during your product's 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (
((
(1-866-251-3752
1-866-251-37521-866-251-3752
1-866-251-3752)
))
).
4.Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended
service
program that provides up to three full years of service and support coverage at a ve
ry
attractive price. CarePAK offers toll-free Canon technical support and includes C
anon’s
superb InstantExchange product replacement program. For further information a
bout
extending your Canon service and support, call (1-800-385-2155), or visit our web site at
www.canonesp.com
www.canonesp.comwww.canonesp.com
www.canonesp.com. CarePAK must be purchased during your product’s warra
nty period.
For more information and updated program specifics, please visit our we
b site at
www.canontechsupport.com
www.canontechsupport.comwww.canontechsupport.com
www.canontechsupport.com.
* Support program specifics are subject to change
without notice.
Ordering Information
Ordering Information Ordering Information
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Description Order #
Ink Tanks
BCI-15 Black 8190A003
BCI-16 Color 9818A003
Canon Specialty Papers
Photo Paper Plus Glossy (4" x 6" / 20 sheets) 7980A007
Photo Paper Plus Glossy (4" x 6" / 50 sheets) 7980A012
Photo Paper Plus Glossy (4" x 6" / 120 sheets) 7980A022
Photo Paper Plus Glossy (5" x 7" / 20 sheets) 7980A019
Photo Paper Plus Glossy (8.5" x 11" / 20 sheets) 7980A006
Photo Paper Plus Double Sided (5" x 7" / 10 sheets) 9981A006
Photo Paper Plus Double Sided (8.5" x 11" / 10 sheets) 9981A005
Photo Paper Plus Double Sided Album Kit (5" x 7") 0041B005
Photo Paper Plus Double Sided Album Kit (8.5" x 11") 0041B006
Photo Paper Plus Semi-Gloss (4" x 6" /50 sheets) 8386A010
Photo Paper Pro for Borderless Printing (4" x 6" / 20 sheets) 1029A014
Photo Paper Pro for Borderless Printing (4" x 6" / 75 sheets) 1029A027
Photo Paper Pro (8.5" x 11" / 15 sheets) 1029A004
Photo Paper Pro (8.5" x 11" / 30 sheets) 1029A028
Matte Photo Paper (8.5" x 11" / 50 sheets) 7981A004
Glossy Photo Paper (4" x 6" / 50 sheets) 9157A010
Glossy Photo Paper (8.5" x 11" / 20 sheets) 1026A009
Glossy Photo Paper Credit Card Size 9157A023
Photo Stickers 0001C001
Transparencies (8.5" x 11" / 50 sheets) 1043A004
High Resolution Paper (8.5" x 11" / 100 sheets) 1043A011
Call 1-800
1-8001-800
1-800-OK-CANON
-OK-CANON -OK-CANON
-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com
www.estore.usa.canon.comwww.estore.usa.canon.com
www.estore.usa.canon.com.
©2005 Canon U.S.A., Inc. Canon is a registered trade
mark of Canon Inc. All other product and brand names ar
e trademarks of their
respective owners. As an E
NERGY STAR
®
partner, Canon U.S.A., Inc., has determined that this
product meets the E
NERGY STAR
®
guidelines for energy efficiency.