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76 Troubleshooting
ENGLISH
Cannot Receive a Document Manually
Print Quality is Poor
Fax Does Not Print
The fax may have a document stored in
memory.
Print out any documents stored in memory (see page 40).
An error may have occurred during
reception.
z Check the LCD for an error message (see page 85).
z Print the ACTIVITY REPORT and check for an error (see page 60).
The Rear Tray may be empty. Make sure paper is loaded in the Rear Tray (see your setup sheet or page 21).
The sending fax machine may not send
the CNG signal that tells the fax that
the incoming signal is a fax.
Some fax machines cannot send the CNG signal that tells your fax the incoming
call is from a fax machine. In such cases, you will have to receive the document
manually (see page 34).
* Only available in some countries.
** JX510P only.
Cause Action
You may have disconnected the call by
pressing [Start/Copy] or dialing the
remote receiving ID after hanging up.
Always press [Start/Copy] or dial the remote receiving ID before hanging up the
Handset, otherwise you will disconnect the call (see page 34).
The remote receiving ID may be
incorrect.
Make sure you dialed the correct remote receiving ID (see page 34).
Cause Action
You may not be using the correct type
of paper.
Make sure you load paper that meets the paper requirements for the fax (see
page 20).
The FINE cartridge print head may
need cleaning.
Clean the FINE cartridge print head if necessary (see page 66).
The sending fax machine may not be
functioning properly.
The sending fax machine usually determines the quality of the document. Call
the sender and have them make sure their fax machine is functioning properly.
Error Correction Mode (ECM) may be
disabled.
Make sure ECM is on (see <ECM RX> on page 57).
Cause Action
The FINE Cartridge may not be
installed properly.
z Make sure the FINE Cartridge is installed properly (see your setup sheet or
page 62).
z Be sure to remove the protective tape from the FINE Cartridge before you
install it (see your setup sheet or page 62).
The FINE Cartridge print head may
need cleaning.
Clean the FINE Cartridge print head if necessary (see page 66).
The FINE Cartridge may need to be
replaced.
Determine if the problem is with the FINE Cartridge and replace if necessary
(see page 62).
A document may be set. Make sure a document is not set.
The machine is under maintenance. /
The machine is sending a fax. / The
machine is printing another document.
Cancel sending, printing, or maintenance as soon as possible.
Cause Action