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118 Solving Problems
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Before You Begin
This section describes system and software problems, offers corrective
actions, describes the Dell Diagnostics utility, and provides system messages
and codes. Before you call Dell for technical assistance, complete the
following tasks to help you resolve computer problems:
• Read "About Your Computer," including "Finding Information and
Assistance."
• Read "Safety First—For You and Your Computer."
• Take the problem-solving action listed in the following table for the
component or equipment that is not working properly.
Solving Problems
Problem Action
Power indicator does not light See "Power Problems"
Monitor power indicator does not light See "Monitor Problems"
No video display on the monitor See "Video Problems"
No sound See "Sound and Speaker Problems"
Printer not working properly See "Printer Problems"
Serial or other parallel devices not
working properly
See "Serial or Parallel Device Problems"
Mouse not working properly See "Mouse Problems"
Keyboard not working properly See "Keyboard Problems"
Cannot read or access diskettes See "Diskette Drive Problems"
Cannot boot the computer or access a
hard drive
See "Hard Drive Problems"
System time resets or loses time See "Battery Problems"
Expansion card errors or malfunction See "Expansion-Card Problems"
A program locks up See "Recover From a Program That Is
Not Responding"
Computer locks up See "Restart a Computer That Is Not
Responding"
Computer gets wet See "Repairing a Wet Computer"