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134 Solving Problems
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Yes. See "System Messages" for an explanation of the message, and
then go to step 5.
No. The problem is resolved.
5 Insert a bootable diskette into the diskette drive and reboot the
computer.
Does the drive boot the operating system?
Yes. The problem is probably resolved. If you continue to experience
trouble, contact Dell for technical assistance.
No. Contact Dell for technical assistance.
Hard Drive Problems
Basic Checks:
• If you hear an unfamiliar scraping or grinding sound when a drive is
accessed, there could be a hardware malfunction. Contact Dell for
technical assistance.
• When you turn on the computer, you can hear drive activity during
the boot routine. If your computer does not boot, contact Dell for
technical assistance.
• Test the hard drive by using one of the following methods:
–For MS-DOS, type
scandisk x: at an MS-DOS prompt, where x
is the hard drive letter, and press <Enter>.
– For Microsoft Windows, run the ScanDisk utility by clicking the
Start button, pointing to Run, typing
scandskw, and clicking OK.
– For Microsoft Windows NT, run the error-checking utility by
opening the property sheet of the affected volume(s) and clicking
Check Now in the Error-checking section of the Tools tab.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First—
For You and Your Computer."
1
Enter system setup and ensure that the problem drive is configured
correctly. Make any necessary changes, and reboot the system.
Is the drive operating properly?