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170 Solving Problems
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Software Problems
This section provides general guidelines for analyzing software problems.
See "Resources and Support Tools" for a list of software resources available
to you from Dell, including drivers, utilities, documentation, and operating
system backups. For detailed troubleshooting information on a particular
application program, see the documentation that accompanied the software
or consult the support service for the software vendor.
If your system is behaving erratically, back up your files immediately. If your
system has a tape drive installed, see the documentation that came with the
tape backup software for instructions on performing a backup operation.
Otherwise, see your operating system documentation for information on
backing up data files.
Basic Checks:
• Ensure that the application program is compatible with the operating
system installed in your computer and that your computer meets the
minimum hardware requirements needed to run the software.
• Ensure that you properly installed and configured the application
program. Reinstall the program if necessary.
Consult the software documentation or contact the software
manufacturer for detailed troubleshooting information on a particular
application program.
• Ensure that you have not made an error while entering data.
• Ensure that problems are not caused by a virus — Use a virus-scanning
application program to check the software installation diskettes or
CDs before using them.
Temperature failure 02 03 01 06 01
Invalid password 02 03 06 6f 01
Voltage failure 02 03 02 06 01
SOS enable / PC presence 02 03 25 6f 00
SNMP Platform Event Traps
(continued)
Description Code