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126 Solving Problems
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Is the device working properly?
Yes. The problem is resolved.
No. Go to step 3.
3 Run the Misc. PCI Devices tests in the Dell Diagnostics.
Did the tests complete successfully?
Yes. The controller is working properly. Go to the next question.
No. Contact Dell for technical assistance.
Do you have a set of headphones?
Yes. Go to step 4.
No. Contact Dell for technical assistance.
4 Connect the headphones to the line-out/speaker jack.
Can you hear sound through the headphones?
Yes. The speakers are defective. The problem is resolved.
No. Contact Dell for technical assistance.
Printer Problems
Basic Checks:
• Disconnect the cable from the computer and check the cable
connector for bent or broken pins. Check for damaged or frayed cables.
• If the cable is not damaged, ensure that it is firmly connected to the
computer.
• Test the electrical outlet: verify that the printer is connected to a
working electrical outlet.
• Ensure that the printer is turned on.
• Check for interference: electrical appliances on the same circuit or
operating in close proximity to the computer can cause interference.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps:
1 Perform the procedure in "Serial or Parallel Device Problems."
Is the device working properly?