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Solving Problems 135
Yes. The problem is resolved.
No. Go to step 2.
2 Test the hard drive by using one of the following methods:
• For MS-DOS, run the ScanDisk utility by typing
scandisk x: at
an MS-DOS prompt, where
x is the hard drive letter, and press
<Enter>.
• For Microsoft Windows, run the ScanDisk utility by clicking the
Start button, pointing to Run, typing
scandskw, and clicking OK.
• For Microsoft Windows NT, run the error-checking utility by
opening the property sheet of the affected volume(s) and clicking
Check Now in the Error-checking section of the Tools tab.
Is the drive operating properly?
Yes. The problem is resolved.
No. Go to step 3.
3 Run the appropriate test group in the Dell Diagnostics:
• For an integrated drive electronics (IDE) hard drive, run the IDE
Devices device group.
• For a small computer system interface (SCSI) hard drive, run the
SCSI Devices device group.
Did any of the diagnostics tests fail?
Yes. Go to the next question.
No. Go to step 4.
Did any of the diagnostics tests indicate a faulty drive?
Yes. The hard drive may be faulty. Contact Dell for technical
assistance.
No. Go to the next question.
Did any of the diagnostics tests indicate a faulty drive controller?
Yes. The system board may be faulty. Contact Dell for technical
assistance.
No. Go to step 4.