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Solving Problems 133
• Try a different diskette in the drive. If the new diskette works, the
original one may be defective.
• Test the diskette drive access indicator by using one of the following
methods:
–Using MS-DOS
®
, insert a diskette into the drive, type dir a: at
the prompt, and press <Enter>.
– Using Microsoft Windows or Windows NT
®
, insert a diskette into
the drive, open My Computer from the desktop, and double-click
the diskette drive icon.
• Check the settings in system setup.
• Clean the drive using a commercially available cleaning kit.
NOTICE: Do not attempt to clean drive heads with a swab. You may
accidentally misalign the heads, rendering the drive inoperable.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First—
For You and Your Computer."
1
Run the Diskette device group in the Dell Diagnostics.
Did any of the tests fail?
Yes. Contact Dell for technical assistance.
No. Go to step 2.
2 Turn off the computer and peripherals, disconnect them from their
electrical outlets, wait at least 5 seconds, and then remove the
computer cover.
3 Remove and reinstall the diskette drive.
4 Replace the computer cover, reconnect the computer and peripherals
to their electrical outlets, and turn them on.
Does the diskette-drive access light blink during the boot routine?
Yes. Go to the next question.
No. Contact Dell for technical assistance.
Does the computer display a drive error message?