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178 Getting Help
www.dell.com | support.dell.com
Help Overview
This chapter describes the tools Dell provides to help you when you have a
problem with your computer. It also tells you when and how to contact Dell
for technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following
steps:
1 Complete the procedures in "Solving Problems."
2 Run the Dell Diagnostics.
3 Make a copy of the Diagnostics Checklist, and fill it out.
4 Use Dell’s extensive suite of online services available at Dell’s website
(http://www.dell.com) for help with installation and troubleshooting
procedures.
For more information, see "World Wide Web."
5 If the preceding steps have not resolved the problem, call Dell for
technical assistance.
When prompted by Dell’s automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and
follow the directions.
NOTE: Dell’s Express Service Code system may not be available in all
countries.
For instructions on using the technical support service, see "Technical
Support Service" and "Before You Call."
Help Tools
Dell provides a number of tools to assist you. These tools are described in
the following sections.
NOTE: Some of the following tools are not always available in all locations
outside the continental U.S. Please call your local Dell representative for
information on availability.