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146 Solving Problems
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• Check the diagnostic indicators to see if the specific problem is
identified.
• Ensure that a voltage regulator module (VRM) is installed for the
microprocessor.
• If a system message indicated a problem with the microprocessor, the
processor may need to be replaced.
• Run the System Board Devices and Processor Cache test groups in the
Dell Diagnostics.
• Reseat the microprocessor.
• Reseat the VRM.
• Reconnect the cooling fan for the installed microprocessor.
• Restart the computer.
If the problem still exists after you complete the basic checks, fill out the
Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First—
For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20
seconds after disconnecting the computer from its electrical outlet. Before
removing a component from the system board, verify that the standby power
light on the system board has turned off. To locate this light, see "System Board
Components" or "Interior Service Label."
1 Run the System Board Devices and Processor Cache test groups in the
Dell Diagnostics.
Did any of the diagnostics tests fail?
Yes. Contact Dell for technical assistance.
No. Go to the next question.
2 Turn off the computer and devices, disconnect them from their
electrical outlets, and wait 10 to 20 seconds.
3 Lay the computer on its right side.
4 Remove the computer cover.
5 Remove and install the microprocessor.