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Getting help
Contacting Dell
Dell provides several online and telephone-based support and service options. If you do not have an
active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer-service issues:
1. Go to dell.com/support.
2. Select your country from the drop-down menu on the bottom right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
Documentation feedback
Click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to
send your feedback.
Locating your system Service Tag
Your system is identified by a unique Mini Express Service Tag and Service Tag number. The Mini Express
Service Tag is found on the front of the system and Service Tag is found on the side of the system. This
information is used by Dell to route support calls to the appropriate personnel.
Quick Resource Locator
Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to
videos. This can be done by visiting dell.com/QRL or by using your smartphone and a model specific
Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the
following image.
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