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Solving Problems 43
Error Messages
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — With the
Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the
Internet.
ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE
PROVIDER — Contact an Internet service provider to subscribe.
CONTACT YOUR INTERNET SERVICE PROVIDER — Contact your Internet
service provider for assistance.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? “ < > | — Do not use these characters in
filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
1 Click the Start button.
2 Click Control Panel.
3 Click Add or Remove Programs.
4 Select the program you want to remove.
5 Click the Change or Remove Program icon.
6 See the program documentation for installation instructions.
INSERT BOOTABLE MEDIA — The operating system is trying to boot to a
nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
NON-SYSTEM DISK ERROR — A floppy disk is in the floppy drive. Remove
the floppy disk and restart the computer.