Filter
Top Products
Solving Problems 45
A program crashes repeatedly
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
CHECK THE SOFTWARE DOCUMENTATION — Many software
manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If
necessary, uninstall and then reinstall the program.
RUN THE PROGRAM COMPATIBILITY WIZARD —
Windows XP provides a Program Compatibility Wizard that configures a
program so it runs in an environment similar to non-Windows XP operating
system environments.
1 Click the Start button, point to All Programs→ Accessories, and then click
Program Compatibility Wizard.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart
the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION
BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW
drive or a zip drive installed, see the drive’s documentation for instructions.