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Advanced Troubleshooting 71
3 Click Hardware Troubleshooter in the Search Results list.
4 In the Hardware Troubleshooter list, click I need to resolve a hardware
conflict on my computer, and click Next.
Reinstalling Microsoft
®
Windows
®
XP
Before You Reinstall
If you are reinstalling the Windows XP operating system to correct a
problem with a newly installed driver, use Windows XP Device Driver
Rollback (see page 66) to replace the device driver with the previously
installed version.
If Device Driver Rollback does not resolve the problem, then use System
Restore (see page 68) to return your operating system to the operating state
it was in before you installed the new device driver.
Reinstalling Windows XP
To reinstall Windows XP, perform the steps in the following sections in the
order in which they are listed.
The reinstallation process can take 1 to 2 hours to complete. After the
reinstallation is complete, you will need to reinstall the device drivers, virus
protection program, and other software.
NOTICE: The
Operating System
CD provides options for reinstalling
Windows XP. The options can overwrite files and possibly affect programs
installed on your hard drive. Therefore, do not reinstall Windows XP unless
instructed to do so by a Dell technical support representative.
NOTICE: To prevent conflicts with Windows XP, disable any virus protection
software installed on your computer before you reinstall Windows XP. See the
documentation that came with the software for instructions.
Preparing to Boot From the Operating System CD
1 Insert the Operating System CD into the CD or DVD drive.
2 Exit any program or utility that might run after you insert the CD.
3 Shut down (see page 33) and restart the computer.