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64 Advanced Troubleshooting
www.dell.com | support.dell.com
7 Ty p e 2 to start the Dell Diagnostics.
8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If
multiple versions are listed, select the version appropriate for your
platform.
9 When the Dell Diagnostics Main Menu appears, select the test you
want to run (see page 64).
Dell Diagnostics Main Menu
1 After the Dell Diagnostics loads and the Main Menu screen appears,
click the button for the option you want.
HINT: The Service Tag
number for your computer
is located at the top of
each test screen.
2
If a problem is encountered during a test, a message displaying the
error code and a description of the problem appear. Write down the
error code and problem description and follow the instructions on the
screen.
If you cannot resolve the error condition, contact Dell (see page 120).
3 If you run a test from the Custom Test or Symptom Tree option, click
the applicable tab described in the following table for more
information.
Option Function
Express
Test
Performs a quick test of devices. This test typically takes 10
to 20 minutes and requires no interaction on your part.
Run Express Test first to increase the possibility of tracing
the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically
takes an hour or more and requires you to answer questions
periodically.
Custom
Test
Tests a specific device. You can customize the tests you
want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem
you are having.