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NetPerform™ Optimization Services
At Emerson Network Power, we understand the importance of reliable equipment – it’s critical to both
your business and your bottom line. That is why we offer a wide array of services to meet all of your
network infrastructure needs.
Customer Management (Pre Shipment)
Email
NetSure4000Series@Emerson.com
Pricing and availability
[1]
, quotes, purchase orders,
expediting requests and order tracking.
Phone
1.800.800.1280 option 1
Customer Support Center (Post Shipment)
Email
ESNACustomerSupportCenter@Emerson.com
After an order has shipped, contact our Customer
Support Center with related questions, concerns
or claims.
Phone
1.956.661.6867
Spare Parts
Email
DCpower.Spares@Emerson.com
OSP.Spares@Emerson.com
Pricing and purchase orders for spare parts,
including but not limited to breakers, cables,
fuses, rectifier fans, misc. breaker and fuse
panels, enclosure fans, doors and switches, etc.
Phone
1.800.800.1280, option 5
DC Power Depot Repair
Email
DCpower.Repair@Emerson.com
Creates and processes RMAs for depot repair
and refurbishment. Determines repair and
refurbishment lead times and pricing based on
warranties/contractual agreements. Provides
repair shipping information and status.
Phone
1.800.800.1280, option 6
Technical Support
Email
DCpower.TAC@Emerson.com
OSP.TAC@Emerson.com
Answers technical product and system questions;
determines status of warranties and contractual
agreements for repair.
Phone
1.800.800.5260
[1]
Contact DC Power Spare Parts for parts and accessories.
For More Information
To learn more about service offerings from Emerson Network Power, please contact your sales
representative, call 1-800-800-1280 option 7, email ES.Services@Emerson.com or visit
www.EmersonNetworkPower.com/EnergySystems.