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Troubleshooting
12-1
R4C428_V2
long.bk Rev_C
A5 size TRBLE.FM
1/14/00 Pass 2
R
Proof Sign-off:
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Chapter 12
Troubleshooting
Diagnosing t
h
e Pro
bl
em . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-2
Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-3
Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-4
Running a printer operation check . . . . . . . . . . . . . . . . . . . .12-5
Printing and Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .12-7
Print and copy quality could be better . . . . . . . . . . . . . . . . .12-7
The Stylus Scan does not print or copy . . . . . . . . . . . . . . . . .12-10
Paper does not feed correctly . . . . . . . . . . . . . . . . . . . . . . . . .12-13
Printout is not what you expected . . . . . . . . . . . . . . . . . . . . .12-15
Banding appears at the top of the printout when you copy a let-
ter-size document using the control panel . . . . . . . . . . . .12-17
Scanning Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-18
Scanner does not work properly . . . . . . . . . . . . . . . . . . . . . .12-18
Something is missing or incorrect in the scanned image . .12-19
Scanned quality is poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-20
Paper does not feed into or eject from the Stylus Scan properly
12-21
Scanning is slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-22
Where to Get Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-22