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Troubleshooting
R4C428_V2
long.bk Rev_C
A5 size TRBLE.FM
1/14/00 Pass 2
L
Proof Sign-off:
tantoname _______
leadername _______
editorname _______
The paper jams
Press the
E
load/eject button to eject the jammed paper. If the
error message does not clear, turn the Stylus Scan off and remove
all the paper from the paper feeder. Then open the front cover and
remove all the paper inside, including any torn pieces. Then turn
on the Stylus Scan and reload the paper.
If your paper jams frequently, make sure of the following:
❏
The paper is of high-quality, loaded with the printable side
up.
❏
The paper stack was fanned before loading.
❏
The paper isn’t loaded above the arrow on the left edge guide.
❏
The left edge guide is adjusted to fit your paper.
Paper is not ejected fully or is wrinkled
If the paper doesn’t eject fully, press the
E
load/eject button. Also
check the Paper Size setting in your application or printer driver.
If the paper is wrinkled when it comes out, it may be damp or too
thin. Load a new stack.
Note:
Store any unused paper in its original packaging in a dry area. See
“Paper” on page B-2 for specifications.
Try selecting
Automatic
as the Mode setting in your printer
driver’s Main menu (Windows) or Print dialog box (Macintosh).
Printout is not what you expected
If one of the following problems has occurred, try the solutions
listed for the problem.
❏
Characters are incorrect or garbled