Filter
Top Products
90 Requirements and Notices
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“EPSON”) warrants to the original retail purchaser that the
EPSON printer covered by this limited warranty statement, if purchased new and used in the United
States or Canada, conforms to the manufacturer’s specifications and will be free from defects in
workmanship and materials for a period of one (1) year from the date of original purchase. EPSON
also warrants that the consumable ink cartridges enclosed with the printer will perform to the
manufacturer’s specified usage, which usage may expire before the expiration of the limited warranty
for the EPSON printer. For warranty service, you must provide proof of the date of original purchase.
What EPSON Will Do To Correct Problems: Should your EPSON printer prove defective during the
warranty period, please call the EPSON Connection at (562) 276-7296 (U.S.) or (905) 709-2567
(Canada) for warranty repair instructions and return authorization. An EPSON service technician will
provide telephone diagnostic service to determine whether the printer requires service. If service is
needed, EPSON will, at its option, exchange or repair the printer without charge for parts or labor. If
EPSON authorizes an exchange for the defective unit, EPSON will ship a replacement printer to you,
freight prepaid, so long as you use an address in Canada or the U.S. (excluding Puerto Rico and U.S.
Possessions). Shipments to other locations will be made freight collect. You are responsible for securely
packaging the defective unit and returning it to EPSON within five (5) working days of receipt of the
replacement. EPSON requires a debit or a credit card number to secure the cost of the replacement
printer in the event that you fail to return the defective one. If your printer is being repaired, EPSON
will direct you to send your printer to EPSON or its authorized service center, where the printer will be
fixed and sent back to you. You are responsible for packing the printer and for all costs to and from the
EPSON authorized service center. When warranty service involves the exchange of the printer or a
part, the item replaced becomes EPSON property. The replacement printer or part may be new or
refurbished to the EPSON standard of quality, and, at EPSON’s option, may be another model of like
kind and quality. EPSON’s liability for replacement of the covered printer will not exceed the original
retail selling price of the covered printer. Exchange products and parts assume the remaining warranty
period of your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or reconditioned
products. This warranty covers only normal use in the United States and Canada. This warranty is not
transferable. This warranty does not cover any color change or fading of prints or reimbursement of
materials or services required for reprinting. This warranty does not cover damage to the EPSON
product caused by parts or supplies not manufactured, distributed or certified by EPSON. This
warranty does not cover ribbons, ink cartridges or third party parts, components, or peripheral devices
added to the EPSON product after its shipment from EPSON, e.g., dealer or user-added boards or
components. EPSON is not responsible for warranty service should the EPSON label or logo or the
rating label or serial number be removed or should the product fail to be properly maintained or fail to
function properly as a result of misuse, abuse, improper installation, neglect, improper shipping,
damage caused by disasters such as fire, flood, and lightning, improper electrical current, software
problems, interaction with non-EPSON products, or service other than by an EPSON Authorized
Servicer. If a claimed defect cannot be identified or reproduced, you will be held responsible for the
costs incurred.
SM