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In addition, pressing this button restarts the storage system, which mightadversely affect user
connections to shared folders. Be sure to do this only whenusers are not connected to shared
folders or performing recovery.
Problem: The users can’t access the shared folders.
Resolution:
• Make sure the storage system is powered on, connected to the network, and operating
properly.
• Make sure the user configuration is correct.
For Windows or OS X users, try changing the password and accessing the shared folder
again.
For Linux users, make sure the computer name or IP address is correct. If it’s not, recreate
the user by removing the existing user and adding it again.
• Make sure the users are using the proper procedure for accessing the shared folders,
including the correct name or IP address of the storage system. (You can use the storage
system name only if that name is registered with a DNS server on your network.)
Windows users can’t access shared folders using the Storage System Console unless
their computers are on the same subnet as the storage system. If using the Storage
System Console does not work, try accessing the shared folders using My Computer or
Windows Explorer.
• Make sure the user’s computer is connected to the network and can otherwise access the
storage system.
To check the network connection in a Windows environment, click Start --> Run and type
cmd. At the command prompt, type the following: “ping IP_address” where IP_address is
the IP address of the storage system. If you do not see ”Reply from...”, the problem is with
your network.
Problem: The users can’t create files in the shared folders.
Resolution: Check the access rights for the user. The user must have read/write rights to be
able to create files in the shared folder.
Problem: The storage system is not distributing IP addresses.
Resolution: Make sure that Enable DHCP server is selected on the Network page, and that
the starting and ending IP addresses are valid. The first three digit groups of both the starting