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Note: When authentication errors occur, invalid backups might be created on
the storage system. To ensure that you don’t use up disk space unnecessarily,
be sure to delete any extraneous backups on the storage system. Compare the
Backup disk ID on the Status page in DiskSafe Express with the Backup Disk
ID on the Backups page in the Manager to determine which backup is actually
being used.
Problem: The Status page indicates that the backup is offline.
Resolution:
• Make sure the storage system is powered on.
• Check the network connection to the storage system.
To do this, click Start Æ Run and type “cmd”. At the command prompt, type the following:
“ping IP_address” where IP_address is the IP address of the storage system. If you do not
see “Reply from...”, the problem is with your network.
• Make sure that the backup has not been deleted on the storage system by checking the
Backups page.
If it has been deleted, remove protection and protect the disk again.
• If you changed the name of your computer, the storage system will not recognize it any
longer. Remove protection for all your disks or partitions, delete the old computer name
from the storage system, and then protect your disks again.
Problem: A backup did not occur at its regularly scheduled time.
Resolution:
• Check the schedule to confirm that it is correctly configured.
• Make sure the computer is powered on during the scheduled backup time.
• Make sure the storage system is powered on during the scheduled backup time.
• On the Status page, make sure that the Status is Normal. If protection is stopped (for
example, if you recovered the disk or recovered a different partition on the same disk),
backups will not occur until you resume protection by clicking Back Up Now.
• If you changed the name of your computer, the storage system will not recognize it any
longer. Remove protection for all your disks or partitions, delete the old computer name
from the storage system, and then protect your disks again.