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• If the IP address of the storage system changed (for example, if the storage system
obtains its IP address from a DHCP server and acquired a new one after you added the
storage system to the list of backup locations), you must start DiskSafe Express so that it
can retrieve the new IP address. You must do this each time the IP address on the storage
system changes.
Problem: I can’t change my backup schedule.
Resolution: On the Status page, make sure that the Status is Normal. If protection is stopped
(for example, if you recovered the disk or recovered a different partition on the same disk), you
cannot change the schedule until you resume protection by clicking “Back Up Now”.
Problem: I forgot my recovery CD password.
Resolution: Reset the password using the storage system. Once you reset it on the storage
system, you can use the new password with the recovery CD.
B.4 Creating a Diagnostic File
In some cases, you might need assistance from Technical Support to solve problems that you
might have with DiskSafe Express, When you contact the Technical Support team, they might
ask you to create a diagnostic file to help them better understand your environment and
configuration settings.
You can create a diagnostic file using either the DiskSafe Express application or, in the event
of a system failure, using the recovery CD. To create a diagnostic file using the recovery CD,
the computer must have a floppy disk drive or a directly connected USB disk.
Note: This diagnostic file does not include the log files associated with the
Intelligent Management Agent (IMA). You might be asked to send those files
(iscmlib.log and iscmservice.log) separately.
Using DiskSafe Express
To create a diagnostic file using DiskSafe Express:
1. Run DiskSafe Express.
2. From the Action menu, click Create Diagnostic File.
3. Click Save to save the file using the default file name, or type the desired file name in the
File name text box and then click Save.
If desired, you can save the file in a different location.