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8 Troubleshooting
Flash Cancelled by User
User aborted Flash Abort dialog with Cancel
Action
l Restart the update (via Create Job or Copy Job) after consulting the
user of the updating server.
Applies:
o
Managed server with operating system Windows
o
GlobalFlash Agent Win <=V4.71.xx configured with Flash Abort
dialog
o
User was logged in to the console of the managed server and aborted
the Flash Abort dialog with Cancel
jobs on same server not accepted: ”<jobname>” is active
A previously started job is already running on the server
Action
l Check Job Details tab for running jobs relating to this server.
l Wait until the running job has finished before starting a new job.
Previous job for this server was unexpectedly interrupted
Action
l Execute a manual cleanup (Server Details tab > select the server >
click Cleanup).
l If the cleanup job produces the same error as the update job, manually
do the following on the management station:
o
Change to directory …\ServerView\ServerView Serv-
ices\scripts\ServerView\OnlineUpdate.
o
Check the existence and content of the file <server>.lck.
o
If the <jobname> indicated in the error message is mentioned in
the file <server>.lck, delete this file.
264 ServerView Update Management