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8 Troubleshooting
Initialization error
The download action could not be started successfully.
Logging file is not created.
Possible reason: missing access permissions in the file system (for cre-
ating/removing file or directory in workdir or repository directory).
Download error
The file download from the web server failed.
Uncompression error
The uncompression of the downloaded files failed.
Network problems
The download from the web server failed due to network problems.
Update check not started
The update check failed to start.
Unsupported Server Model
The server model is not supported.
No/Illegal Agent
Missing or illegal update agent on the managed node.
Missing Inventory
The inventory is missing.
1. Start the Inventory Manager.
2. Click the Server List tab.
3. Check the Data State column for this server.
If the Data State is not OK, recollect the inventory for this server.
4. Select the server on the tab.
5. Click Recollect Asset Data from Agents.
If the Data State is still not OK:
268 ServerView Update Management