Filter
Top Products
8 Troubleshooting
8.3 Error messages in the Configuration Wizard
The following error message can occur after activating the configuration task:
Configuration task has not been started on Central Management Sta-
tion. Please, check if ServerView Download Service is stopped and
restart the service. For more details, check system event log mes-
sages with source 'ServerView Update Manager'. It may be that Server-
View Download Service has no credentials for accessing database
ServerViewDB.
Troubleshooting on Windows CMS:
1. Look for entries in the event viewer:
Windows logs > Application with source ServerView Update Man-
ager and MSSQL$SQLSERVERVIEW
2. If there are entries containing messages like
Login failed for user '…….'. [CLIENT: <local machine>]
or
Application=DownloadService
Function=resetRepositoryState
resetRepositoryState: am_openDB failed, errMsg=[Microsoft][SQL
Native Client][SQL Server]Login failed for user '……..'.
then the ServerView Download Service has no credentials for access-
ing the database ServerViewDB.
In this case:
l Stop the ServerView Download Service.
l Modify the credentials for logon user for the ServerView Download
Service as described in section Update Management Logon in
"Prerequisites on the Central Management Station (CMS)" on page
16.
270 ServerView Update Management