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Symptom Possible Causes Solution
Print quality is poor. Incorrect media sensitivity. Change sensitivity setting to match the type of
media you are using. If sensitivity is set
correctly, try changing the dark adjust.
The darkness of label print is too
light or too dark.
Properly set the darkness adjust control.
Printhead, platen roller, or label
path are dirty.
Clean printhead, platen roller, and label path.
Uneven print contrast (density). Adjust the bias adjust screw.
Incorrect label or ribbon stock is
used to print labels.
Use only Intermec label and ribbon stock to
ensure superior print quality and product
performance.
Ribbon wrinkling. Check to make sure that the ribbon is installed
correctly.
Check the following alignments in the sequence
given, testing for elimination of the problem
before performing the next alignment.
Note: Making these adjustments out of order can
introduce and not solve printing problems.
1) Roller alignment
2) Printhead alignment
3) Ribbon supply hub alignment
Ribbon installed upside down. Install ribbon with shiny side facing the
printhead.
Direct thermal/thermal transfer
switch set in the wrong position.
Set the switch for the type of media being used.
Printhead or platen roller is
severely worn.
Replace the platen roller or printhead.
Media may be slipping against
the platen roller causing the
printing to compress.
Switch to approved media or clean the
printhead and platen.