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Fax feature is not operating
Use the table in this section to identify and solve fax malfunctions.
The fax accessory is installed but the icon does not appear on the MFP main screen.
Cause
Solution
HP MFP Digital Sending Software Configuration utility has
disabled the analog-fax feature.
Use the HP MFP Digital Sending Software Configuration utility
to enable the analog-fax feature.
The accessory is not operating correctly. Check the fax accessory status, see Checking fax accessory
status on page 99. If the status is
NON-OPERATIONAL, new firmware might need to be
installed.
If the status is DAMAGED and you just installed the card, try
reseating the card and check for bent pins.
If the status is DAMAGED and the card is installed correctly,
the card might need to be replaced.
Faulty formatter board. Contact your HP service representative for service, see
HP Customer Care on page 121.
The MFP is not displaying the fax menus.
Cause
Solution
LAN fax is enabled. This is normal operation. When the HP Digital Sending
Software enables LAN fax, the analog fax is disabled and the
fax menu, which is used for the analog fax only, does not open.
100 Chapter 4 Solve fax problems ENWW