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Sending fax problems
Use the table in this section to solve problems that might occur when sending faxes.
Problem Cause Solution
Faxes quit during sending. The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
Your phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
Your phone line might be noisy or poor
quality
Try using a lower baud rate to improve
the reliability of transmission. See
maximum baud rate setting.
The fax accessory is receiving faxes
but is not sending them.
If the fax accessory is on a PBX system,
the PBX system might be generating a
dial tone the fax accessory cannot
detect.
Disable the detect dial tone setting.
There might be a poor phone connection. Try again later.
The fax machine to which you are
sending might be malfunctioning.
Try sending to another fax machine.
Your phone line might not be working. Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
Outgoing fax calls keep dialing. The fax accessory automatically redials
a fax number if the Redial on Busy option
is set to on or if the Redial On No Answer
is set on.
This is normal operation. If you do not
want the fax to retry, set Redial on Busy
to 0 and set Redial On No Answer to 0.
Faxes you send are not arriving at the
receiving fax machine.
The receiving fax machine might be
turned off or might have an error
condition, such as being out of paper.
Call the recipient to make sure the fax
machine is turned on and ready to
receive faxes.
A fax might be in memory because it is
waiting to redial a busy number, or there
are other jobs ahead of it waiting to be
sent.
If a fax job is in memory for either of these
reasons, an entry for the job appears in
the fax log. Print the fax activity log, and
check the Result column for jobs with a
Pending designation.
104 Chapter 4 Solve fax problems ENWW