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Receiving fax problems
Use the table in this section to solve problems that might occur when receiving faxes.
Incoming fax calls are not being answered by the fax accessory (no fax detected).
Cause
Solution
The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting.
The phone cord might not be connected properly, or the phone
cord is not working.
Check the installation. Make sure you are using the phone cord
that came with the fax accessory.
The phone line might not be working. Disconnect the fax accessory from the phone jack, and
connect a phone. Try to make a phone call to ensure the phone
line is working.
A voice-messaging service might be interfering with the fax
accessory's ability to answer calls.
Do one of the following:
●
Discontinue the messaging service.
●
Get a phone line dedicated to fax calls.
●
Decrease the rings-to-answer for the fax accessory to a
number less than the rings-to-answer for the voice mail.
Faxes are transmitting or being received very slowly.
Cause
Solution
You might be sending or receiving a very complex fax, such as
one with many graphics.
Complex faxes take longer to be sent or received.
The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem
speed the receiving fax machine can use.
Faxes are transmitting or being received very slowly (continued).
Cause
Solution
The resolution at which the fax was sent or is being received
is very high. A higher resolution typically results in better
quality, but also requires a longer transmission time.
If you are receiving the fax, call and ask the sender to decrease
the resolution and resend the fax. If you are sending, decrease
the resolution and change the Page Content mode setting
described under
Send a fax - enter number(s) manually
on page 70.
If there is a poor phone-line connection, the fax accessory and
the receiving fax machine slow down the transmission to adjust
for errors.
Cancel and resend the fax. Have the phone company check
the phone line.
Faxes are not printing on the MFP.
Cause
Solution
There is no media in the media input tray. Load media. Any faxes received while the input tray is empty
are stored and will print after the tray has been refilled.
102 Chapter 4 Solve fax problems ENWW