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Diagnostics B-9
W-HT-[49 50] - Heater Bad Reading Bad thermister reading detected on
the postheat #1 heater (49) or
postheat #2 heater (50).
The thermister is bad, or the heater
board or I/O board is malfunctioning,
or there is a cable problem.
W-HT-100 - Heater Warming The heaters are warming. Wait for the heaters to reach their
operational temperatures.
W-HT-101 - Heater Cooling The heaters are cooling. Wait for the heaters to reach their
operational temperatures.
W-HT-[102 103] - Heaters Disabled The printer is unable to control heater
temperatures.
Allow heaters to cool and restart the
printer. If it will not cool, unplug the
printer. If problem persists, contact
your Authorized Service Provider or
Technical Services.
(IS) Ink Sensing
A-IS-[1 2 3 4] - [color] Out of Ink The ink box indicated is out of ink. Replace the ink box indicated.
A-IS-[25 26 27 28] -
[color] Missing Ink Profiler
The ink color indicated is missing its
profiler.
Install the profiler indicated.
A-IS-[31 32 33 34] - Incorrect [color]
Profiler
The profiler in the indicated slot is
the wrong color or ink type.
Replace the profiler with the correct
profiler.
A-IS-38 - Profiler Setup Error Ink profilers are installed in the
wrong docking station positions.
Install the profilers into the correct
positions in the docking station.
A-IS-[43 44 45 46 47] -
Invalid [color] Profiler
The profiler indicated is invalid. Replace the profiler indicated with a
valid profiler.
A-IS-[61 62 63 64] -
[color] Air Sensor Failed
The air sensor on the printhead indi-
cated may be not functioning.
Call your service provider to reposi-
tion or replace the air sensor.
A-IS-[65 66 67 68] -
[color] Ink Sensor Failed
The ink sensor on the printhead indi-
cated may be not functioning.
Call your service provider to reposi-
tion or replace the ink sensor.
A-IS-[71 72 73 74] - [color] Printheads
Out of Ink
The printhead indicated is not
receiving ink.
Check the ink level in the correspond-
ing reservoir. If its LED is illuminated,
replace the ink box.
Check the ink tubing for leaks or
blockage.
Check Attention messages for a failed
ink thermister.
Check whether the ink filter is full.
Call your service provider to check
the corresponding ink pump.
A-IS-75 - Ink System Disabled An error in ink system at startup was
detected.
Fix the error and restart printer.
A-IS-[76 77 78 79] - Ink System
Disabled
Ambient (room) temp is out of range
for operation for K (76), C (77), M
(78), or Y (79)
Raise or lower the ambient tempera-
ture until it is within operating range
(see “Specifications” on page A-2).
Table B-1. Actions and Warnings
Code, Message Cause What to Do