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B-12 Diagnostics
A-SM-2 - Invalid Software Defective software. Call Authorized Service Provider for
updated software.
W-SM-1 - Printer Not Reset For
Shipping
Defective electronics assembly. Call Authorized Service Provider for
replacement electronics.
W-SM-2 - Head Voltages Not Set More than eight heads have default
voltages.
Call Authorized Service Provider to
set voltages.
(SP) Supply
A-SP-1 - Supply Too Small The diameter of the media supply is
too small. The printer supports a min-
imum diameter of 3 inches under ten-
sion.
Set the supply tension to idle and
continue printing.
A-SP-2 - Supply Too Large The diameter of the media supply is
too large for the capacity of the sup-
ply & takeup motors.
Reload the supply with a smaller
amount of media (see page A-2 for
maximum diameter).
W-SP-1 - Supply Media Out Detection
Off
Media-out detection using the supply
roll is disabled.
Re-enable Supply Media Out Detec-
tion under Printer Settings.
(SS) Service Station
A-SS-2 - Could Not Move Wipers
Home
Service wipers were not able to move
to their home position or the service
wiper home sensor is not working.
Use “Home Service Wipers” in the
Service menu to move the wipers
home. If the problem persists, con-
tact your service provider.
(TU) Take Up
A-TU-1 - Takeup Full The media takeup spool is full. Unload the takeup spool and reload
media (page 3-25).
A-TU-2 - Takeup Stall The takeup motor has stalled. Check for mechanical interference or
binding, overloaded spool, out of
balance spool, or failure in electronics
or motor.
A-TU-4 - Takeup Too Small The takeup core is too small. Only
3-inch cores can be used.
Unload the takeup, replace the core
and collets with 3-inch size core and
collets.
W-TU-1 - Takeup Too Large The media takeup spool is almost full. Unload the takeup spool and reload
media supply and/or takeup (page 3-
8).
(VN) VideoNet
W-VN-1 - VideoNet Connection Not
Detected
The printer cannot detect a print
server.
Connect cable, turn on server, add
printer to server.
(VS) Vacuum Sensing
W-VS-1 - Vacuum Pressure Too Low The vacuum pressure of the heads is
too low.
Call your Authorized Service Provider.
Table B-1. Actions and Warnings
Code, Message Cause What to Do