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Table 3-38 Causes and solutions for pickup delay jams 2 (continued)
Cause Solution
The cassette separation roller is worn or
deformed.
Replace the cassette separation roller.
Poor contact of the registration sensor
connector.
Reconnect the connector (J109) on the DC controller PCA.
The registration sensor is defective. Run the sensor test to verify that the registration sensor is functioning properly. If
it is not, replace the registration assembly.
Poor contact of the cassette pickup solenoid
drive connector.
Reconnect the connector (J140) on the DC controller PCA.
The cassette pickup solenoid is defective. Run the solenoid drive test in the actuator drive mode to verify that the cassette
pickup solenoid is functioning properly. If it is not, replace the cassette-pickup
drive assembly.
Poor contact of the pickup motor drive
connector.
Reconnect the connector (J131) on the DC controller PCA.
The pickup motor is defective. Run the pickup motor drive test in the actuator drive mode to verify that the
pickup motor is functioning properly. If it is not, replace the pickup motor.
Table 3-39 Causes and solutions for pickup stationary jams
Cause Solution
Multiple feed of media. Replace any worn or deformed parts (tray separation roller, tray feed roller,
MP-tray pickup roller or MP-tray separation roller).
Check the separation roller and MP-tray separation roller to see if they are
firmly seated and coupled with the torque limiter.
Replace the separation roller and feed roller in Tray 2.
Replace the MP-tray pickup roller and MP-tray separation roller.
The secondary transfer roller is not set
correctly.
Place the secondary-transfer-roller unit in the correct position.
The secondary transfer roller is worn or
deformed.
Replace the secondary-transfer-roller unit.
Poor contact of the drum motor 3 drive
connector.
Reconnect the connectors of the drum motor 3 (J42) and the DC controller PCA
(J121).
The drum motor 3 is defective. Execute the drum motor 3 driving test in the actuator-drive mode. If the motor
is defective, replace the drum motor 3.
The ITB does not rotate smoothly. Replace the ITB.
Multiple-feed of media. If the Tray 2 pickup roller or separation roller are worn or deformed, replace
any defective parts. If the Tray 1 pickup roller or separation pad are worn or
deformed, replace any defective parts.
The registration sensor lever is set incorrectly
or damaged.
Check the sensor lever to make sure it is set correctly. If it is damaged, replace
the registration assembly.
486 Chapter 3 Solve problems ENWW