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Solve paper handling problems
Product feeds multiple sheets
Product feeds multiple sheets
Cause Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.
Remove excess paper from the input tray.
Print paper is sticking together. Remove paper, flex it, rotate it 180 degrees or flip it over,
and then reload it into the tray.
NOTE: Do not fan paper. Fanning can cause static
electricity, which can cause paper to stick together.
Paper does not meet the specifications for this product. Use only paper that meets HP paper specifications for this
product.
Trays are not properly adjusted. Make sure that the paper guides match the size of paper
being used.
Tray 2 feeds multiple sheets. Make sure Tray 2 is not overfilled. Open the tray and verify
that the paper stack is below the maximum stack height mark.
Remove paper from Tray 2 to avoid jams.
Paper does not feed automatically
Paper does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the
OK button.
The correct size paper is not loaded. Load the correct size paper.
The input tray is empty. Load paper into the input tray.
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to
determine the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the
paper.
492 Chapter 3 Solve problems ENWW