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Solution 6: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Clear paper jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 7: Check for a print carriage stall
Solution: Turn off the product, open the print cartridge door, and remove any
objects that are blocking the print carriage (including any packing materials), and then
turn on the product.
For more information, see:
The print carriage is stalled
Cause: The print carriage has stalled.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
Print a multiple-page document in reverse order
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, this means the first page
will be print side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Set the correct margins in your software application
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Solution 2: Make sure that the paper size setting is correct
Print troubleshooting 119
Troubleshooting