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If this did not solve the issue, try the next solution.
Solution 2: Clean the scanner glass
Solution: Clean the scanner glass and make sure that there are no foreign
materials adhering to it.
For more information, see
Clean the glass.
Cause: The scanner glass was dirty, causing the product to include an area in the
copy that was larger than the document.
The printout appears enlarged on the page
Solution: Ensure that your Copy settings are chosen correctly. If the problem
persists, debris might be stuck on the glass or on the back of the document lid. This
can cause the product to detect only a portion of the image. Turn off the product,
unplug the power cord, and use a soft cloth to wipe the glass and the back of the
document lid.
For more information, see:
•
Clean the lid backing
•
Clean the glass
Cause: The product detected only a portion of the image due to dust or debris on
the glass.
The printout is blank
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Place the original correctly on the glass
•
Solution 2: Check the ink levels in the print cartridges
Solution 1: Place the original correctly on the glass
Solution: Place your original with the side you want to copy or scan face down on
the left front corner of the glass.
Copy troubleshooting 127
Troubleshooting