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Paper jams
To help avoid paper jams, follow these guidelines:
• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the product.
For more information, see the following topics:
•
Clear paper jams
•
Information on paper
Clear paper jams
Solution: Clear the paper jam through the rear access door.
To clear a paper jam from the rear access door
1. Press in the tab on the left side of the rear access door to release the door.
Remove the door by pulling it away from the product.
CAUTION: Trying to clear a paper jam from the front of the product can
damage the print mechanism. Always access and clear paper jams through
the rear access door.
2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
Chapter 12
92 Troubleshooting
Troubleshooting